Practical Value of AI-enabled Speech Technologies for Business
24/05/2018 12:20 - 12:40
AI-enabled speech and voice technologies deliver added value to businesses already now. Firstly, solutions based on voice biometrics and speech recognition can help identify callers automatically and securely. This saves costs and opens up the whole spectrum of opportunities for business processes automation. Secondly, AI-driven speech technologies help increase productivity and quality of services improving customer experience in augmented human-to-human communication or human-to-machine dialogue. Thirdly, AI-based personal assistants with omni-channel access are increasingly becoming a preferred channel for customer service in the financial sector, e-commerce, telemedicine and other industries. Improving accuracy in speech recognition is critically important.
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