CaixaBank, leading with AI for best in class banking
24/05/2018 13:20 - 13:40
Banking & Insurance
CaixaBank, the largest retail bank in Spain is here today with us to share their experience in the transformation of customer experience, leveraging new technologies like Mobile Apps and Artificial intelligence. CaixaBank has been the first Bank in Spain to use IBM Artificial Intelligence technology, Watson, both internally and in their relationship with clients. One of the most recent milestones has been the launching of Neo, the chatbot in CaixaBank mobile App, and Gina, the chatbot in ImaginBank, both initiatives within their Now strategy.
Pere Corominas, director of Digital Channels for Caixabank, and Nieves Delgado, Vicepresident of Sales for IBM, will talk about some of these initiatives that had made CaixaBank be widely recognized. The institution lately received The Banker award, given by Financial Times Group, to the best Technological Project in 2017.
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