22-24 MAY 2018
MADRID - IFEMA

DES2018 - Global Program


12:00 - 13:00 (24/05/2018)

Banking & Insurance

 Room 1

Banking as a platform. What innovation will lead banking industry

Will banks turn into an open platform ecosystems in where third parties will develop apps to create value for all the platforms stakeholders and participants? How will the future of banks will look like? ACCESS ONLY WITH PREMIUM VIP PASS... + info

13:00 - 13:20 (24/05/2018)

Banking & Insurance

 Room 1

The Metabolic Age of Financial Institutions

Chances for financial Institutions to keep their revenue positioning in the following years are very low. Current cash-flow generation is not good enough to asses and manage our banks health under a market disruption scenario. The right Customer Experience (CX) strategy and approach, leveraged on ot... + info

13:20 - 13:40 (24/05/2018)

Banking & Insurance

 Room 1

CaixaBank, leading with AI for best in class banking

CaixaBank, the largest retail bank in Spain is here today with us to share their experience in the transformation of customer experience, leveraging new technologies like Mobile Apps and Artificial intelligence. CaixaBank has been the first Bank in Spain to use IBM Artificial Intelligence technology... + info

13:40 - 14:00 (24/05/2018)

Banking & Insurance

 Room 1

Process Improvement as a transformation lever

ACCESS ONLY WITH PREMIUM VIP PASS... + info

15:30 - 16:15 (24/05/2018)

Banking & Insurance

 Room 1

Banking & Insurance Shapers

Traditional powers are chasing customers and Fintech & Insurtech to keep their innovation speed fast enought to satisfy customers demands, like mobility. New players hold key advantages over traditional institutions, such as freedom from historical tech restrictions and the fees associated with bri... + info